Refund policy

Withdrawal from the Contract — 14 Days

If you purchase as a Consumer or an Entrepreneur entitled to consumer rights, you may withdraw from an online contract without giving a reason within 14 days of receiving the Product.

  1. Send a withdrawal statement to kontakt@badnailz.com. Include the order number and the Products covered by the return. You may use the form below, but this is not mandatory.
  2. After sending the statement, return the Product within the next 14 days to: BAD NAILZ / BAD BEAUTY sp. z o.o., ul. Wrocławska 33D, 55-095 Długołęka, Poland.
  3. The Customer bears the direct cost of returning the Product. We do not accept cash-on-delivery returns.
  4. Protect the Product during transport. You are responsible for any reduction in its value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Product.
  5. We will refund the payment, including the cost of the least expensive delivery option offered, within 14 days of receiving the withdrawal statement. We may withhold the refund until we receive the Product or proof that it has been returned.
  6. We will make the refund using the same payment method unless we agree otherwise without additional cost.

Statutory exceptions to the right of withdrawal apply only where their legal conditions are met. This includes, among other cases, a Product supplied in sealed packaging that cannot be returned after opening for health protection or hygiene reasons.

Complaints

If a Product does not conform with the contract, contact us at kontakt@badnailz.com. Where possible, include:

  • the order number and Product name,
  • a description of the problem and the date you noticed it,
  • photos that may help us assess the problem, if available,
  • your expected solution and contact details.

A receipt or invoice is not the only acceptable proof of purchase. We will respond to a consumer complaint within 14 days. The Seller is liable for a lack of conformity of the Product with the contract that existed at the time of delivery and is disclosed within two years. Rights include repair or replacement and, in the cases specified by law, also a price reduction or withdrawal from the contract. Reasonable complaint-related costs are borne by the Seller.

Damage in Transit

If the parcel or Product was damaged in transit, take photos of the packaging and contents and contact us as soon as possible. A damage report may make the process with the carrier easier, but not having one does not deprive a Consumer of statutory rights.

Withdrawal Form

To: BAD BEAUTY sp. z o.o., ul. Św. Jerzego 1A, 50-518 Wrocław, Poland, kontakt@badnailz.com

I/We(*) hereby give notice that I/We(*) withdraw from the contract of sale of the following Products:

................................................................................................

Order number: ........................................................................

Date of contract / receipt of Product(*): ............................................

Name of Consumer(s): ............................................................

Address of Consumer(s): ......................................................................

Signature of Consumer(s) — only if this form is submitted on paper:

................................................................................................

Date: ..........................................................................................

(*) Delete as appropriate.

Short Complaint Form

  • Order number:
  • Name:
  • Email / phone:
  • Product:
  • Date received:
  • Description of the problem and date noticed:
  • Expected solution:
  • Attachments, e.g. photos — optional: